Meet the Collective: Hi Terri!

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Terri Franklin, SVP of Engineering, joins Collective Health to help scale and optimize the activities of our engineering function.

Where are you from?

I was born in California. My family moved to Cocoa Beach, Florida when I was six months old. My father was an electrical engineer and was recruited to work in the space industry designing rocket engines at Kennedy Space Center.

What happened in your career that led you to Collective Health?

I received a call from a recruiter and spoke at length about the opportunity at Collective Health. This led to an interview with Max Mancini, Collective Health’s Chief Technology Officer, and we had a great discussion. I felt we shared our philosophies when it comes to software engineering and also working with people. I was impressed with everyone I talked with, and immediately felt connected to the team. The combination of an extraordinary team, along with the extraordinary opportunity, is what convinced me to join the team.

Another thing that really attracted me to this role was the opportunity to scale the software engineering organization to the next level, which consists of up-leveling our efforts when it comes to people, process and technologies.

What excites you most about where Collective Health is going?

I think Collective Health’s origin story really gets at the heart of where the company is going – which is helping to create a world where employers can help their people intuitively access healthcare that is easy to use and understand. This vision is what motivates me to roll up my sleeves and get to work and help contribute to making that dream a reality for our members and clients.

Which of your roles best prepared you for your role at CH?

Two of my roles have really helped prepare me for what I’m about to take on at Collective Health. One was at Intuit, where I was responsible for the TurboTax product line, including e-filing. When I first stepped into that role, I was tasked with product scaling efforts, and this was a time when these products were in their infancy. As a result of my team’s contributions, the adoption rate was greater than anyone ever anticipated, and it was a great lesson in learning how to scale a product and optimize processes.

Another position that shaped me was at UnitedHealth Group with Optum Technology, where I was brought in to integrate three acquired companies and integrate their individual products into a single, unified product. Although it was an intense experience, it turned out to be success and ultimately a fun challenge that gave me the tools I needed to get where I am today.

What’s an example from your career (or personal) that really showed to you that we needed to think about and approach healthcare differently?

Navigating the complexities of health insurance and accessing care is tough for even those who have close knowledge of how the healthcare system works. This is something I’ve personally seen friends and family members struggle through, and it creates a barrier for individuals to be their own health advocate. We need a system that actually works for healthcare consumers, and this unique landscape provides endless opportunities to challenge the status quo.

What’s one of the most important lessons you’ve learned in your career?

I’ve learned that it’s all about the people. While you can hire a lot of “good” people, you want to ensure that you have the right people whose own goals align with that of the company. It’s so important to acknowledge people and listen to them. Ultimately, happy people are what makes a good company great.

What’s your favorite thing to do when you’re not at work?

I enjoy getting active in any way I can – whether that’s by working out, riding my bike, or taking my dog on a walk to get some fresh air. I love getting together with my friends, and we like to do things like grab our favorite sushi takeout to have at the beach while watching the sunset. I enjoy traveling, and I’ve been lucky enough to travel internationally and nationally both for business and for fun. I’m also a bookworm – I love to read in my free time.

As a kid, what did you want to be when you grew up? How does that inform what you do today?

Growing up, I always knew I just wanted to be the best I could be, no matter what it was. I think this desire to be my best has motivated me throughout my career, and has helped me stay grounded as I’ve taken on different challenges and opportunities.

What do you see as the biggest opportunity for Collective Health in terms of our impact?

The sky’s the limit. There’s a potentially huge market opportunity, and I think the work that Collective Health is doing is so important and essential in today’s environment, so the potential for growth and impact is tremendous. There is truly not a more exciting time to join the team!

Hidden talents or lack of talents?

I learned to sew at a young age, and have made many of my own clothes. I also enjoy cooking and learning about wine.

Fun fact about me:

One time, when I was learning to waterski in Florida, I jumped out of the boat into the water and there was a manatee swimming next to me.

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