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Collective Health Expands Investment in Data and Analytics Capabilities to Enable Best-in-Class Member Experience, Clinical Navigation, and Reporting

The health benefits platform recruits HungChing Chan as its first Chief Data and Analytics Officer to further enhance the company’s data and analytics capabilities

Collective Health also announces formation of new Client Insights Team to provide greater clarity on the performance of its customers’ healthcare investments

May 31, 2023, San Mateo, Calif. — Collective Health, the leading employee health benefits platform with integrated member advocacy and clinical navigation, today announced the addition of HungChing Chan to its senior leadership team as its first Chief Data and Analytics Officer (CDAO). Chan will lead Collective Health’s data and analytics strategy, which will uplevel the company’s ability to leverage data science and its data platform to deliver better recommendations to members and value insights to employers.

Chan brings over 25 years of experience leading data and analytics teams in health insurance and health management companies, including Optum, Medica, Blue Shield of California, and Wellmark Blue Cross and Blue Shield of Iowa. In this newly created role, Chan will oversee Collective Health’s data science, analytics, reporting, actuarial, data operations, and business intelligence functions. As CDAO, she will drive further structure, accountability, accuracy, predictability, and consistency to Collective Health’s recurring and ad hoc reporting, as well as internal business insights to enable the company to continually improve its products, services, and operations.

“There is no more exciting time to join Collective Health, especially as the company continues to invest more in its data and reporting capabilities and deliver on its promise of excellence to customers,” said HungChing Chan, Chief Data and Analytics Officer at Collective Health. “I’m thrilled to join the team and play an active role in the definition and prioritization of our data and reporting roadmap, while ensuring we’re delivering meaningful intelligence to our customers.”

Collective Health also announced the formation of its Client Insights Team, further building on its commitment to providing a best-in-class customer experience. The new team, operating under the leadership of Chan, was established in response to customers’ desire to better understand the impact of their benefits plan design and healthcare investment in an easily digestible way that distills data outputs into actionable insights. 

The Client Insights Team will play a crucial role in analyzing enterprise customers’ healthcare spend across their population, as well as identifying gaps in efficiency and addressable spending trends to help Collective Health customers benefit from greater cost efficiencies and a higher return on their healthcare investment. Matthew Wasik, Client Insights Manager at Collective Health, who will serve as the Client Insights Team leader under Chan, brings more than seven years of experience in healthcare consulting and data analytics at Health Care Service Corporation (HCSC). 

“Collective Health is investing in data and analytics capabilities because we believe it is imperative to improving clinical programs, and ultimately, making our healthcare system work better for employers and their people,” said Max Mancini, Chief Product and Technology Officer of Collective Health. “The Client Insights team was created as a direct response to customer demand to better understand how their benefits package is performing for their people. Often, an employer’s healthcare investment can feel like a black box, with little context available on how or why a plan is keeping members healthy. At Collective Health, we know that data is only as powerful as it is actionable and insightful. Our desire is to provide a best-in-class customer experience, powered by meaningful insights under the leadership of our new Chief Data and Analytics Officer.”

About Collective Health

Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health, Inc. is headquartered in San Mateo, CA and has satellite offices in Chicago, IL, and Lehi, UT. For more, please visit

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