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In this episode of The Benefits Playbook, Suzanne Usaj, Senior Director of Total Rewards at The Wonderful Company, shares how they’re reimagining employee benefits by blending preventive care, direct contracting, and wellness centers — delivering meaningful value to over 10,000 employees worldwide.
“When someone really needs help, experiencing a situation they’ve never faced before—which is common with complex conditions in healthcare—how do we find specialty partners that may or may not be in broad networks? We build our own network and incentivize members to use it. This maintains a benefits philosophy of choice while helping people make high-quality, low-cost decisions for themselves and the entire healthcare system.”
– Suzanne Usaj
Season 3 continues with an insightful conversation on navigating healthcare beyond traditional systems to create benefits that truly work for employees and employers alike.
Suzanne leads strategy and execution for compensation, benefits, and wellness across The Wonderful Company’s global workforce spanning 25+ countries. Host Kirk McConnell talks with Suzanne about innovative approaches like building curated provider networks and using data to proactively improve health outcomes.
Key highlights from Suzanne’s episode include:
- How Suzanne navigates benefits inside and outside traditional healthcare systems
- The role of onsite clinics in supporting employee wellness
- What’s next in benefits innovation at The Wonderful Company
🎧 Listen to the full episode above, or find it on Apple Podcasts, Spotify, or your favorite podcast platform.
📄 Read the episode transcript here.
