The Benefits Playbook is a podcast covering all things employee healthcare, sponsored by Collective Health. Each episode features an in-depth conversation between Sasha Yamaguchi, Commercial Leader at Collective Health, and an expert in the health benefits industry. Find a full list of episodes here.
In the second episode of The Benefits Playbook, host Sasha Yamaguchi sits down with David Duenas, Life Science Practice Leader at HUB International, to chat about the value of human connection in healthcare and how to use this connection to build a better member experience. Sasha and David discuss the challenges facing members, as well as the components of a best-in-class benefits program for self-funded employers.
“Our industry is probably one of the few that takes all of its complexity, all of those connection points–and they are many–and we just drop this on the lap of the employee or the participant, if you will, and we just hit them on the rear end and say, ‘Good luck,’” says David, speaking about the biggest challenge people have when accessing the healthcare system. “And the fluency of most employees is they don’t interact with the health plan with any commonality. They’re just not there on a daily basis, so it’s foreign to them. And so, we could try and increase their fluency but also the delivery, so it makes it easier for them.”
Here are some pieces of wisdom from their conversation:
- The directive David sees from the carrier industry
- How David talks with company leaders about moving to a self-funded solution
- How the hospital experience trickles down to employers