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The importance of building an inclusive benefits plan with Serafina Miller

In this episode of The Benefits Playbook, host Sasha Yamaguchi and guest Serafina Miller dive into inclusive benefits plans.

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The Benefits Playbook is a podcast covering all things employee healthcare, brought to you by Collective Health. Each episode features an in-depth conversation between Sasha Yamaguchi, Commercial Leader at Collective Health, and an expert in the health benefits industry.

Serafina Miller, Senior Principal Consultant at Mercer, joins us for the latest episode of The Benefits Playbook podcast. Serafina has been in the industry for over two decades, beginning her career at KBR Insurance Services and then ArlenGroup, where she worked with employers in industries ranging from banking and engineering to technology and transportation. At Mercer, she partners with employers to ensure their benefits programs align with compensation strategies and business objectives, as well as broader Diversity, Equity, & Inclusion (DEI) strategies. 

In this episode, Serafina sits down with our host, Sasha Yamaguchi, to discuss how to best design inclusive benefits plans, why self-funding is a win-win for finance and benefit teams, and the importance of provider alignment.

“A lot of conversations in these last handful of years have been about provider alignment to the communities in which they serve, and really pushing insurance carriers to work on their provider diversity.”

– Serafina Miller

The episode features a ton of insights from Serafina, including:

  • Ancillary and PTO trends in the benefits space
  • What inclusive family-building, fertility, and reproductive health benefits look like
  • Components of an inclusive benefits program
  • The importance of virtual care

Listen to the full episode above, or on Apple Podcasts, Spotify, or wherever you listen to podcasts. 

Read the episode transcript here.

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