COVID-19 update: coverage, testing, and vaccinations



The following information is being updated regularly. It was last updated on February 1, 2021.

By Sanjay Basu, M.D., Ph.D. and Rajaie Batniji, M.D., D.Phil.

At Collective Health, we are committed to keeping our customers, members, and the rest of our community informed, while also providing resources to help navigate the uncertainty and complexity of the ongoing pandemic.


At the time of this post, two major vaccines are available, with three others pending authorization. The first wave of vaccinations were directed to healthcare workers and long-term care facility residents, followed by people over the age of 65, and shortly thereafter other groups such as teachers and first responders will start to be vaccinated.

Collective Health members are fully covered for their vaccine costs under the CARES Act, and the cost of vaccination does not incur deductibles, copays, or coinsurance. We understand the frustration around where and when to get vaccinated and how to schedule getting the vaccine, so Collective Health has gathered resources to help navigate the decentralized and often confusing process.

As plans for vaccine distribution continue to evolve at the state and national level, many companies are looking for information in order to help their employees. Our clients are some of the most innovative and forward-thinking companies in the nation, and we work tirelessly to help them navigate these unprecedented challenges.

Helpful resources for Collective Health clients and partners


Updates on testing protocols and availability

The CDC recommends that anyone with symptoms of coronavirus or who has been exposed to a person with known coronavirus infection should be tested. Symptoms of COVID-19 vary widely and may not be only limited to fever, cough, or shortness of breath; additional symptoms and an interactive self-assessment are on the CDC website.

In addition to guidance from the WHO and CDC, Collective Health follows guidance from the Infectious Disease Society of America when recommending testing modalities and strategies. More broadly, we have authored an occupational health protocol peer reviewed by our  academic partners, to help reduce the risk of transmission in the workplace among both employees in essential roles who are currently at worksites, and among all workforce populations as people return to work.

Updates on testing coverage and costs

COVID-19 testing is covered under almost all private and public insurance. This includes all Collective Health members, but having coverage does not mean people won’t face costs related to evaluation and potential treatment. We are closely monitoring the availability and effectiveness data on new treatments, and how to best address complications of COVID-19 as well as problems due to other conditions whose care has been compromised by disruptions to usual care provision.


Note: If you are a Collective Health member facing challenges related to COVID-19, our Member Advocates can share benefit plan specifics and potential costs. If you have questions about the details of your coverage or about paying for testing or treatment, contact our Member Advocates by phone, our website, or through the Collective Health app.

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