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CAI™ — The artificial intelligence powering Collective Health’s platform
Collective Health has launched a strategic infrastructure expansion and collaboration with Google Cloud to deliver its next generation of human-centric healthcare intelligence, Collective AI (CAI™).
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Experience CAI across the Collective Health platform
CAI™ (Collective AI) brings the power of artificial intelligence across the Collective Health platform, enhancing member navigation, empowering Member Advocates, and bringing efficiency to plan-specific operational workflows.
Member Experience
CAI MX™
Cai acts as a 24/7 AI companion within the My Collective® member experience (web and mobile app), allowing members to use their own words to ask plan-specific questions like “Why was my claim with Dr. Johnson denied?”, or “How many covered sessions of Physical Therapy do I have left?”— with human support available for more complex needs or whenever requested.
Intelligence Layer
CAI Intelligence™
Today, CAI Intelligence supercharges Member Advocates when supporting members by phone and chat. By automating plan-specific search and real-time documentation, CAI helps Member Advocates stay focused, present, and engaged during member interactions.
Client Experience
CAI CX™
The first applications of CAI CX will focus on relieving the administrative burden of annual enrollment and plan implementation. We’re building a guided, easy-to-follow project management experience, using CAI plan design insights to help benefit leaders and consultants collaborate and execute their benefits strategy within the Collective Compass employer portal.
Built on a privacy-by-design framework
Our privacy-by-design framework for CAI, provides employers with the confidence that sensitive employee health data is protected and never used to train external foundational models. Every application of AI within our platform is guided by our unwavering principles:
AI must always enhance the customer experience, never diminish it
AI must be at least as accurate as a human,
and ideally a lot more
AI can never be catastrophically wrong, it must respect the boundaries of human interaction
AI can do no harm — to our customers, to our workers, and to society more generally
